Coaching Question Anatomy: Socrates, Brian Tracy and Sports Reporters

“The key to success is to focus our conscious mind on things we desire not things we fear.”

When a reporter is lucky enough to interview a FIFA World Cup player, they’re going to ask questions. That’s what reporters do.

Any reporter worth their salt knows that the best way to a good interview is to get the subject talking and the best way to do that is to hand them an open question. “How did you feel out there?”

If the reporter is simply holding the mike while the real player expresses themselves the interview is gold.

Hopefully, if you’re a business coach, especially if you’re a Certified Brian Tracy Trained Business Coach, you spend most of your coaching sessions asking questions.

‘No question is so difficult to answer as that to which the answer is obvious.’

George Bernard Shaw

And listen.

By asking questions we learn about our client, we also clarify where we are needed most for both ourselves and for the client.

If you are questioning effectively your client is going to start seeing their problem more concisely. If you are listening emphatically you are going to create a stong rapport with your client.

Use Socratic questioning: Brian Tracy refers to Socrates in many of his books. The Socrates questioning technique (Soc didn’t call it that) is essentially to keep asking questions. Ask questions about the answers and play dumb. Dig deep – but don’t be annoying!

A lot of what you’re going to ask can be pretty harsh. Use the same question softeners counselors and sales people use to pose your queries more delicately. Here's some from Brian Tracy's sales training:

  • Just so I can help you best, do you mind if I ask….
  • Can you help me understand a little bit about….
  • "What would you say if I asked..."
  • "Tell me if I'm wrong, but it seems..."

 If you do need to be blunt, use direct questions like

  • How’s that working for you?
  • Out of all the options on the table, is this going to work?
  • Will this change things?
  • When do you want that done?
  • If you do this, will it change things?

By asking questions you empower your client from the get-go. They are learning to answer their own questions.

Comments

Business Coach

Business Coach Questions

Great discussion on coaching questions Steve!  Clients expect a business coach to listen to the issues, and help shed light on a particular situation.  The way to do this can vary with each client depending on his or her communication style.  With some clients, I have to be very direct and to the point, other clients need to be asked several questions in a kinder gentler fashion, until they get to the understanding of the issue at hand.

Once in a while I even have to say, "Perhaps I didn't ask the question in the right way, let me re-phrase it..."  In the end, it often is best to bring the discussion back to how to best affect the business, the owner, and the employees.  If this is done, then you will have out brought the right solutions for that particular issue.

Keep on asking questions, and keep on listening!

Bryan Lockhart, Certified Business Coach

Prince George, BC   Canada

Join me on Linked In:  http://www.linkedin.com/profile?viewProfile=&key=18013370&trk=tab_pro

As a Brian Tracy Certified

As a Brian Tracy Certified FocalPoint Business Performance Coach, I find a good rule of thumb is to make sure the client is talking twice as much during our sessions as I do ... same ratio as our ears to our mouth, 2:1!  I learned this concept from a great sales guy in Procter & Gamble while I was on an international assignment in Geneva Switzerland and it really has stuck with me.  I use this both personally and professionally to really make the habit stick and it has helped me to become a great listener - something highly valued by my clients (and my friends & family)!  I knew I had joined the right Franchise when this same concept came up during the initial training!

Part of Brian Tracy's brilliance is in his simplicity and our coaching network models this deliberately:  ask the basic questions and listen as the trusted advisor to ensure the answers are well thought through!  When it rolls off the tongue too easily, it's time to dig deeper ... but still need to keep the questions simple.  Enough complexity usually comes from the client and provides us with another area we can add value by suggesting ways to simplify.

Additional great questions are:

Why (do you do it that way)?

How (did you come up with that process)?

What (impact does that have on your business)?

What if (you could change things and had no limits on your resources)?

Who (needs to be involved in that)?

When (should you be involved in that process)?

Where (are the biggest constraints in your business)?

At the end of each session, it's also good to capture take-aways:  1) what did the client learn?  2) what are they going to do differently?  3) what are their commitments?  This process helps cement the insights, gets a good start on them commiting to action, and also ensures the communication process is effective!

Here's to great coaching!

Chris Allen, Owner & Professional Business Coach, The Business Spotlight, Inc.

"Lighting the Way to Your Success!"

Cincinnati, Ohio

www.TheBusinessSpotlightInc.com

http://www.linkedin.com/in/christophershawnallen

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