
You’re fired! Ten Tips on How to Deliver the Bad News
We did a coaching challenge on time management a while back and had a great response from all our coaches. Here are the most recurring themes our people came up with – I think this is a pretty solid list!
Brian Tracy suggests that nearly two thirds of the people who start working for a company don’t work out. And if they aren’t working out, the absolute reality of the situation is that you have to get rid of them – because they are doing you damage.
Even though it seems cold, think of it as an opportunity for that person to pursue a career they are better suited for. Somehow you’re helping them find happiness
At the same time, you are doing an essential part of business operation – striving for continuous improvement.
“Firing is never easy, but it is necessary in building a business, and in being a business owner or manager.”
-Brian Tracy
1. Firing can’t be delegated – if you do the hiring, you do the firing.
2. Make the decision and commit to it.
3. Give warnings – let the person know that they won’t be able to continue with your company if they don’t change their performance.
4. Make sure someone else is in the room to witness the deed, and if it’s a woman you are letting go, it should be a woman in the room with you.
5. If you fire the person early in the week they can start looking for work right away.
6. Have a severance package ready in advance.
7. There is no need to go over what went wrong – if you have given warnings then your reasons for firing have already been made clear. The less said the better, it avoids arguments, protects self esteem and protects you form lawsuit.
8. Control your own emotions, no anger or accusations – they serve no purpose.
9. Be a “broken record” – repeat, “I have given this a lot of thought and I have decided that this is not the right job for you/you aren’t the right person for this job/I think you would be happier doing something else,” over and over until the person accepts what is happening and then you can give them the severance package.
10. Be classy – you don’t need to discuss this with your staff – what’s done is done.
You may not be sure what constitutes “warnings”, or what might be a reasonable severance package, or even if you are letting the right person go, and that’s where a FocalPoint Business Coaching Professional can come in. They can mentor you through the firing process – so you can be sure you do it with respect and integrity and keep yourself protected.




Comments
As a FocalPoint Business
August 4, 2010 — Chris Allen (not verified)As a FocalPoint Business Performance Coach, not only can I be involved in the firing process to ensure it is done well as noted above, but also can work with the business owner to minimize the need for firing within their organization ... two key things come to mind:
1) Involve me in the hiring process. A good way to avoid firing someone is to do the upfront work to ensure a proper fit for the organization, the role they are being hired for and skills that allow success and potential for advancement and/or longevity in the organization. We have several tools available to help evaluate individuals to ensure a better fit. Additionally, as a former Procter & Gamble executive, I've had very good training on interviewing and assessing skills of an individual as well as the fit with our organization.
2) Ensure there is a culture of continual improvement and learning. The only constant these days is change; there is a need to keep employees trained well and also looking for ways to improve their processes as well as their skills. The benefits to instituting this kind of culture actually links back well to a posting a few days ago on Brian Tracy's seven key operational areas within a business: 1) Productivity, 2) Profitability, 3) Customer Satisfaction, 4) Quality, 5) Humans Onboard, 6) Organizational Development and 7) Innovation. With the right culture in place, the employees really help drive the business in ways the business owner couldn't do on his/her own! A FocalPoint business coach can really help the business owner set up this culture for success!
Chris Allen, Owner & Professional Business Coach, The Business Spotlight, Inc.
"Lighting the Way to Your Success!"
Cincinnati, Ohio
www.TheBusinessSpotlightInc.com
513-272-6224 begin_of_the_skype_highlighting 513-272-6224 end_of_the_skype_highlighting [513 27COACH]
http://www.linkedin.com/in/christophershawnallen
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